Q: Who is VILLAGE for?
A: We designed this service for postpartum and working parents in need of support across child care, home care and cooking. If you are overstimulated, overwhelmed, ill, or simply need time (and sanity!) back in your life, this is for you.
Q: What services can I book?
A: During this pilot we are testing child care, home care and cooking (meal prep) services. These can be booked as a bundle on our "Plans" page.
Q: What makes VILLAGE different?
A: VILLAGE is our solution to reducing the mental load. We thoroughly vet every babysitter, cleaner and chef that is currently in our network, so you wouldn't have to do a single search. We coordinate across multiple services, to give you the most relief and time back into your day. And we schedule these for you, so you don't have to.
Q: How does it work?
A: To get started, book any of our 4 packages on the "Plans" page. If you're new to Village, you will fill out a form with details about your family's needs. We'll then assemble a rescue team of help and share a quote so you know exactly what you're getting and when. Looking for something custom? Reach out to us and we can make it happen. Looking to gift a Village for loved ones? Consider a Gift Card.
Q: What if I want to extend the duration of help?
A: Love your Village team after your first week? We'll check in with you at the end of the week and you can choose to "lock in" your team weekly, bi-weekly, or monthly at a discounted rate.
Q: How far in advance do I have to book?
A: Bookings at this time need to be requested at least 5 days in advance.
Q: I am concerned about the trust and safety of people coming into my home. Can you share more on your process and vetting system?
A: All partners have been screened and interviewed by our VILLAGE team. Every babysitter, cleaner and chef has been background checked, vetted and previously referred by families. Quality of service is also being surveyed and monitored after every session to ensure providers meet our high quality standard of care. For further details on our vetting process across each category, see Childcare, Home care and Cooking.
